We do not offer partial refunds or credits on any Moss Box subscriptions or purchases.
Subscription: We only provide refunds on your subscription if you cancel within the 14 days of sign up AND it is before we start the service by preparing your first box.
Purchases: If you change your mind about an item you purchased, you have 14 days from the day you received the item to request a full refund. Contact our support team to request a return shipping label. You must ship the item back to us, separate from your rental box, within 14 days of your refund request. Please note, £3.25 will be deducted from your refund to cover the shipping cost of the return.
If you wish to cancel your subscription or request a refund, please email us at firstname.lastname@example.org or call us at 0800-048-8204, Monday-Friday 9:00 a.m. to 5:00 p.m.
For more information, check out our refund policy.