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Frequently Asked Questions
Moss Box Support
Learn about Moss Box
What is Moss Box?
Where does Moss Box ship?
What is Moss Box's size range?
Do you rent shoes and accessories?
What if I damage something?
Am I wearing clothes that other people have worn?
Getting Started Guide
How does it work?
How do I subscribe?
Getting around the website
Can I view your collection without subscribing?
Do you have a catalogue?
I gave you my e-mail address. When does membership start?
Sizing Guide & Sizing Tool
Can you help me find my size?
Our Clothing and Our Cleaning
What are your cleaning standards?
Is it safe to rent clothes?
What precautions is Moss Box taking to ensure the virus does not spread through the garments?
What do you do with the clothing you take out of circulation?
How can I be sure the garments don’t contain any virus?
Can I wash something?
Plans & Pricing
How much does it cost?
How much does delivery cost?
Do you offer gift subscriptions?
How do gift subscriptions work?
How do I purchase a gift subscription?
How do I redeem a gift?
Who can redeem a gift subscription?
I made an error in the recipient's/my email – what do I do?
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How does the Moss Box Refer-A-Friend program work?
Is there a limit to how many friends I can refer?
How soon will I receive my reward?
Why didn’t I receive my referral reward credit?
Try Quick Answers before contacting Customer Service
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