Getting Started

Learn about Moss Box

• What is Moss Box?
• Where does Moss Box ship?
• What is Moss Box's size range?
• Do you rent shoes and accessories?
• What if I damage something?
• Am I wearing clothes that other people have worn?

Getting Started Guide

• How does it work?
• How do I subscribe?

Getting around the website

• Can I view your collection without subscribing?
• Do you have a catalogue?
• I gave you my e-mail address. When does membership start?

Sizing Guide & Sizing Tool

• Can you help me find my size?

Our Clothing and Our Cleaning

• What are your cleaning standards?
• Is it safe to rent clothes?
• What precautions is Moss Box taking to ensure the virus does not spread through the garments?
• What do you do with the clothing you take out of circulation?
• How can I be sure the garments don’t contain any virus?
• Can I wash something?

Plans & Pricing

• How much does it cost?
• How much does delivery cost?

Gifting Program

• Do you offer gift subscriptions?
• How do gift subscriptions work?
• How do I purchase a gift subscription?
• How do I redeem a gift?
• Who can redeem a gift subscription?
• I made an error in the recipient's/my email – what do I do?

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Referral Program

• How does the Moss Box Refer-A-Friend program work?
• Is there a limit to how many friends I can refer?
• How soon will I receive my reward?
• Why didn’t I receive my referral reward credit?