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Frequently Asked Questions
  1. Moss Box Support
  2. Delivery and Returns

Delivery and Returns

Shipment related

  • Where does Moss Box ship?
  • How do I receive my first box?
  • How frequently can I switch out items?
  • Do you offer express delivery?
  • How long will it take for a package to get to me?
  • How long do I get to keep these items? Are there due dates?

Return process

  • How do I Return Notify items?
  • How do I exchange pieces?
  • How do I undo a return notification?
  • Can I rent and/or return at a Moss Box store?
  • How do I return the items? What happens if I lost a return label?

Delivery delay?

  • What do I do if my box is delayed?
  • What if I have not received my box?
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Try Quick Answers before contacting Customer Service

SUPPORT

Email: support@mossboxunlimited.co.uk

Talk to us: Mon – Fri 9am – 5pm

(800-048-8204)