Delivery and Returns

Shipment related

• Where does Moss Box ship?
• How do I receive my first box?
• How frequently can I switch out items?
• Do you offer express delivery?
• How long will it take for a package to get to me?
• How long do I get to keep these items? Are there due dates?

Return process

• How do I Return Notify items?
• How do I exchange pieces?
• How do I undo a return notification?
• Can I rent and/or return at a Moss Box store?
• How do I return the items? What happens if I lost a return label?

Delivery delay?

• What do I do if my box is delayed?
• What if I have not received my box?